Shift Leader | Birmingham

The role

You will spearhead individual, team and location initiatives to drive sales and business performance. You will craft coffee products, support the GM in training new employees, and handle opening and closing duties as a key holder.

What you will do

• Craft beautiful coffee products and serve customers
• Support the GM and Training Team to help train new employees
• Ensure new team members follow recipes, training, and uniform standards
• Open and close the location safely and responsibly as a key holder
• Ensure cleaning duties are followed during the shift
• Handle minor customer issues with a solution-focused approach
• Lead initiatives with operations and marketing teams to increase sales and foot traffic

Required qualifications

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• 5 days of availability required
• Must be available to work 2 peak days (Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Strong knowledge of coffee and equipment
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Able to work at a fast pace in high-volume environments
• Must be authorised to work in the UK

Nice to have

• Weekend and holiday availability preferred

Before you apply

• You must be authorised to work in the UK

About the company

Blank Street is a food and beverage brand on a mission to become the defining brand of its generation. They aim to add a spark to ordinary experiences through elevated products and attention-to-detail.