Shift Leader | Tottenham Court Road

The role

You will spearhead individual, team and location initiatives to drive sales and business performance. You will craft coffee products, support the GM in training new employees, and handle opening and closing duties as a key holder.

What you will do

• Craft beautiful coffee products and serve customers
• Support the GM and Training Team to help train new employees
• Ensure new team members follow recipes, training, and uniform standards
• Open and close the location safely and responsibly as a Key holder
• Ensure cleaning duties are followed at the beginning, during and end of the shift
• Handle minor customer issues with a positive and solution-focused approach
• Lead initiatives with operations and marketing teams to increase foot traffic and sales

Required qualifications

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand
• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Must be authorised to work in the UK

Nice to have

• Weekend and holiday availability preferred

About the company

Blank Street is a food and beverage brand on a mission to become the defining brand of our generation. They aim to add a spark to ordinary experiences through elevated products and attention-to-detail.