General Manager | London

The role

You will run a single store by building high-performing teams and driving commercial performance. You will manage P&L, lead customer engagement, and ensure operational excellence and compliance.

What you will do

• Run a single store setting standards for performance, engagement, and brand excellence.
• Coach, mentor, and develop teams.
• Drive customer engagement and brand loyalty.
• Own P&L performance using data to make strategic business decisions.
• Hire, train, and develop top talent.
• Foster a culture of ownership and accountability.
• Set the bar for hospitality and service.
• Lead NPS improvement initiatives.
• Ensure stores hit sales, labour, and profitability targets.
• Maintain health, safety, and food standards compliance.

Required qualifications

• Full-time leadership role requiring 40 hours per week across five days.
• Availability during peak trading days (Friday to Sunday) is key.

Benefits

• Private health and dental insurance
• 33 days annual leave
• An additional paid day a year to start something extraordinary and pursue a passion
• Access to 1Rebel off-peak classes at the sites near our office, for free
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our Regulars program for free coffee, matcha and more
• Great culture with regular team events

About the company

Blank Street is a food and beverage brand on a mission to become the defining brand of its generation. They aim to add a spark to ordinary experiences through elevated products and attention-to-detail.