Assistant General Manager | Manchester

The role

You will support the Operations Manager or General Manager in running a high-performing store. You will lead shifts, coach the team, and learn people leadership, operational rhythm, and commercial decision-making.

What you will do

• Own every drink that leaves the store
• Keep the store immaculate, front and back of house
• Lead from the front and set the pace of every shift
• Coach Baristas and Shift Leads through hands-on, real-time feedback
• Support training and partner with Field Trainers or OM/GM
• Contribute to hiring by identifying talent and supporting recruitment
• Build a positive, engaged team culture
• Design shifts by station to balance labour productivity with demand
• Build commercial awareness of labour, waste, and sales
• Support inventory discipline and waste reduction

Required qualifications

• Experience leading shifts in a high-volume stores
• Strong standards mindset with comfort giving clear, kind feedback
• Ability to stay calm and organised under pressure

Benefits

• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays)
• An additional paid day a year to start something extraordinary and pursue a passion
• A salary sacrifice scheme for Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to Regulars program for free coffee, matcha and more
• Great culture with regular team events

About the company

Blank Street is building a food and beverage brand. They focus on turning everyday moments like coffee or matcha into a daily luxury.