General Manager | Birmingham

The role

You will lead hospitality, people, and P&L operations for a Blank Street store. You will manage recruitment, training, inventory, and sales drivers while implementing new initiatives.

What you will do

• Own every drink that leaves the store.
• Keep the store immaculate, front and back of house.
• Lead from the front and set the pace of every shift.
• Own recruitment and hire high-potential talent.
• Train the team to become exceptional baristas.
• Nurture the next generation of leaders.
• Build a connected, engaged team through a welcoming environment and team events.
• Design shifts by station to balance labour productivity with demand.
• Oversee inventory, ordering, and waste.
• Execute tactical levers to drive store sales and lead rollout of new initiatives.

Required qualifications

• 2+ years of experience leading operations in high-growth hospitality/consumer brands
• Experienced hospitality manager with a background in high-volume environments
• Proven ability to build, train, and lead a team from the ground up
• Strong P&L understanding, from labour planning to inventory management
• Hands-on and highly action-oriented
• Genuine passion for coffee, matcha, and delivering great customer experiences

Benefits

• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays)
• An additional paid day a year to start something extraordinary and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program including free coffee, matcha and more
• Great culture with regular team events

About the company

Blank Street is building a food and beverage brand focused on turning everyday moments into a daily luxury through unique menus and distinctive spaces.