Training Associate | Los Angeles

The role

The Training Associate supports barista and shift lead training from onboarding through accreditation. You will coach team members in-store and partner with Operations to build capable teams. You will also lead orientations, seasonal trainings, and new store opening trainings in the LA market.

What you will do

• Oversee, validate, and track each barista's journey through the new hire training program
• Support the new hire training program by assisting with in-store training and leading large group trainings at the lab
• Facilitate final bar assessments
• Provide area training support including shift lead training certifications and new product launches
• Conduct quarterly assessments for stores to drive product quality standards
• Maintain recipe and quality adherence through in-depth product knowledge
• Develop cross functional relationships to build reporting tools
• Build and foster a learning culture
• Support the creation and implementation of cross functional projects
• Support the training and development of future Training Coordinators

Required qualifications

• 2+ years barista and training experience
• Ability and willingness to travel regularly between stores across LA
• Master of time management and prioritization
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
• Consistently pours clean hearts, tulips, and rosettas with intentional technique
• Coffee knowledge and expertise
• Customer and employee experience obsessed
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and programs
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal

Benefits

• Healthcare benefits
• Paid time off
• 15 days of paid annual leave
• Three health plan options
• Commuter benefits
• Parental leave
• Bereavement leave
• Free coffee, matcha and more via Regulars program
• Regular social outings with the team
• Free Blank Street swag

About the company

Blank Street is a food and beverage brand aiming to add a spark to ordinary experiences through elevated products and attention-to-detail.