Training Coordinator | New York City

The role

The Training Coordinator supports training initiatives to ensure high product quality performance across various store locations. This role involves coaching field teams, conducting product quality assessments, and tracking training completion.

What you will do

• Oversee, validate, and track each barista's journey through the new hire training program
• Support the new hire training process in the field by leading group orientations, in-store training, and facilitating barista final assessments
• Provide area training support by conducting shift lead training certifications and assisting with new product launches
• Manage and track compliance across multiple platforms for training completion and store performance
• Conduct quarterly product quality assessments for Boston, DC and NYC stores
• Develop actionable reporting to enable field leaders to implement improvements
• Develop and foster cross functional relationships to provide insight into store performance
• Tailor training approaches to individuals
• Build and foster a learning culture at Blank Street

Required qualifications

• Coffee knowledge and expertise
• Customer and employee experience obsessed
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and action plans
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Proven ability to work cross functionally with multiple departments

Benefits

• Equity
• Healthcare benefits
• Paid time off
• Commuter benefits
• Free coffee
• 15 days of paid annual leave
• Three health plan options
• Parental leave
• Bereavement leave
• Free coffee, matcha and more via Regulars program
• Regular social outings with the team
• Free Blank Street swag

About the company

Blank Street is a food and beverage brand aiming to add a spark to ordinary experiences through elevated products and attention-to-detail.