Senior People Operations Partner

The role

The Senior People Operations Partner acts as a partner to the field organization to drive a people-first culture. This role supports hiring, performance management, employee relations, and talent development for a multi-unit food and beverage business.

What you will do

• Partner with Talent Acquisition and Operations Managers on hiring strategy and workforce planning
• Ensure new hires have a smooth onboarding experience
• Coach GMs, Shift Leads, and Operations Managers on performance management and team dynamics
• Drive execution of People programs including performance coaching and policy rollouts
• Support internal promotions, succession planning, and leadership development
• Lead employee relations matters and investigations
• Identify trends in turnover, attendance, engagement, and performance
• Partner cross-functionally with TA, Payroll, Training, Finance, and Operations
• Advise field leaders on People policies, compliance, documentation, and risk
• Use people data to identify risks and support business decision-making

Required qualifications

• 4+ years of HR or People Ops experience, with experience supporting frontline, hourly, or field-based teams
• Working knowledge of labor laws and compliance requirements
• Demonstrated experience coaching managers and partnering with leaders to navigate employee relations, performance, and team challenges
• Proven ability to manage multiple priorities and meet deadlines in a high-volume environment
• Demonstrated ability to stay organized and detail-oriented across multiple workstreams
• Comfortable using HR systems and tools (HRIS, ATS, Google Suite)
• Ability to handle sensitive information with discretion and sound judgment
• Ability to regularly travel to stores and across supported markets as needed
• Must be based in Boston

Nice to have

• experience in food & beverage, hospitality, retail, or another high-volume customer-facing environment

Benefits

• Equity package
• 15 days of annual leave
• Three health plan options
• Commuter benefits
• Parental leave
• Bereavement leave
• Free coffee, matcha and more
• Regular social outings with the team
• Free Blank Street swag

About the company

Blank Street is a food and beverage brand aiming to become a defining brand of its generation. They focus on elevated products and attention-to-detail to add a spark to ordinary experiences.