Cafe Manager | Chicago

The role

General Managers take ownership of their store by training team members and maintaining operational standards. They lead by example behind the bar through customer service and food and beverage production.

What you will do

• Create a motivating and engaging team culture through training, coaching, and mentoring.
• Step in to cover scheduling gaps or time off in the store schedule.
• Create and publish staff schedules according to state and local labor laws.
• Review and approve timecards and paid time off requests.
• Recruit talent in collaboration with the People Team.
• Oversee and validate the quality of training executed by Shift Leads.
• Ensure coffee accreditations are handled on time for new employees.
• Maintain food and beverage quality standards and recipe execution.
• Own ordering, vendor relations, waste management, inventory counts and general compliance.
• Spend 50-70% of the week leading behind the bar through customer service and production.

Required qualifications

• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Strong knowledge of specialty coffee, espresso and equipment
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills
• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Nice to have

• Experience working in a unionized environment is a plus

Benefits

• 15 days of paid annual leave
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – free coffee, matcha and more
• Regular social outings with the team
• Free Blank Street swag

About the company

Blank Street is a food and beverage brand on a mission to become the defining brand of its generation. They aim to add a spark to ordinary experiences through elevated products and attention-to-detail.