Operations Manager | Philadelphia

The role

You will lead an area of 5+ stores and their General Managers. You will grow people, own the area PnL, and drive hospitality standards and operational strategy.

What you will do

• Coach GMs to build systems and behaviors that keep hospitality standards high
• Check standards across the area through regular store visits and data
• Take an active role in turning around struggling stores and launching new stores
• Translate quarterly sales forecasts into store-specific plans
• Set labor targets and coach GMs to build rotas
• Help GMs calibrate inventory to forecast demand
• Grow GMs into future leaders through training pathways, 1:1s, and feedback
• Calibrate hiring and promotion decisions and set quarterly succession targets
• Master store KPIs and PnL to set weekly and quarterly priorities
• Roll out new initiatives like menu launches and tech tools

Required qualifications

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business
• Experience leading multiple locations (3-10) and developing the managers who run them
• Passionate about hospitality
• Commercial thinker with strong operational and financial judgment
• People leader able to hire, coach, and lead through change
• Strategic planner
• Excellent communicator in writing and speech
• Able to travel regularly between stores within your market

Benefits

• 15 days of paid annual leave
• Three health plan options
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program - free coffee, matcha and more
• Regular social outings with the team
• Free Blank Street swag

About the company

Blank Street is a food and beverage brand on a mission to become the defining brand of its generation. They aim to add a spark to ordinary experiences through elevated products and attention-to-detail.