Shift Lead | Los Angeles

Los Angeles, CA. Posted 4 days ago

The role

Shift Leads lead shifts by directing, coaching, and supporting the team. They manage floor operations, train new members, and ensure product quality and cleanliness standards are met.

What you will do

Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor
Train new team members alongside your General Manager and the Training Team
Continue to train others to ensure standards are achieved across product quality, safety, and hospitality
Delight customers with consistent, welcoming and engaging hospitality
Handle customer or team issues in a calm, positive, and solutions-oriented way
Maintain a clean and organized environment upholding Local Department of Health and Blank Street standards
Partner with Operations and Marketing teams for events and promotions
Master company procedures such as cash handling, inventory, waste tracking, and opening and closing processes

Required qualifications

2+ years’ experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder)
18+ years of age
Able to lift 25+ lbs
Able to stand for long periods of time
Availability that meets the needs of our cafes
Must be authorized to work in the U.S.

Nice to have

experience preferably in hospitality, coffee, or beverage
Weekend and holiday availability preferred

Benefits

A comprehensive Barista accreditation and training program
Tenure based paid time off
Commuter benefits
Sick time
1.5x pay on select holidays
Complimentary coffee and treats on shift
Free Blank Street swag

Before you apply

Must be authorized to work in the U.S.
Blank Street will consider qualified applicants with criminal histories in accordance with the California Fair Chance Act

About the company

Blank Street is a food and beverage brand on a mission to become the defining brand of its generation. They aim to add a spark to ordinary experiences through elevated products and attention-to-detail.