Shift Lead | Wellesley

The role

You will lead on the floor to ensure smooth operations and craft coffee and matcha products. You will support the GM, train new employees, and handle customer issues.

What you will do

• Craft beautiful coffee and matcha products
• Provide exceptional hospitality to Blank Street customers
• Support your GM and help train new employees to succeed
• Ensure new team members follow all recipes and operational processes
• Open and close the store safely and responsibly
• Follow all checklists
• Handle and solve customer issues
• Lead and support initiatives to increase foot traffic, new customers, daily sales, and operational profitability

Required qualifications

• 2+ years’ experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder)
• 18+ years of age
• Able to lift 25+ lbs
• Able to stand for long periods of time
• Availability that meets the needs of our cafes
• Must be authorized to work in the U.S.

Nice to have

• preferably in hospitality, coffee, or beverage
• Weekend and holiday availability preferred

Benefits

• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Before you apply

• Must be authorized to work in the U.S. upon acceptance of a job offer and completion of the Form I-9

About the company

Blank Street is a food and beverage brand aiming to become a defining brand of its generation. They aim to make high-quality coffee and matcha accessible and efficient.