Cafe Manager | West Hollywood

The role

You will lead a single-store operation by hiring, coaching, and developing a high-performing team. You will manage store performance, labor, inventory, and hospitality standards to ensure exceptional customer experiences.

What you will do

• Set up systems, behaviors, and processes for store success
• Coach the team to execute hospitality standards and lead by example
• Monitor hospitality standards and hold the team accountable
• Build a customer-first store and handle complex customer issues
• Track store sales and manage operational levers to maximize potential
• Execute labor targets and build store schedules
• Order, receive, and count inventory and manage waste
• Recruit, onboard, and develop Baristas and Shift Leads
• Digest store KPIs and translate them into clear actions
• Roll out new initiatives such as menu launches and tech tools

Required qualifications

• 4+ years of experience managing and leading single-store operations in high-growth hospitality or consumer brands
• Experience hiring, developing, and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Passionate about hospitality
• Strong people leader
• Operationally minded
• Confident decision-maker
• Excellent communicator
• Strong knowledge of specialty coffee, espresso, and equipment

Nice to have

• Experience working in a unionized environment

Benefits

• Paid time off
• Paid sick time off
• Company-observed paid holidays
• Health benefits
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag

Before you apply

• Background checks are conducted only after a conditional offer

About the company

Blank Street is a food and beverage brand on a mission to become the defining brand of its generation. They aim to add a spark to ordinary experiences through elevated products and attention-to-detail.