Shift Lead | Philadelphia

The role

You will lead shifts at a Blank Street store, serving customers and making drinks to recipe standards. You will also coach, train and support Baristas while keeping the store running.

What you will do

• Explain the menu and guide customers to the right drink
• Serve every drink to recipe and preparation standards
• Coach Baristas on recipes, technique and latte art
• Open and close the store on your own, following required checklists
• Prepare the shift by batching ingredients and stocking supplies
• Run the shift plan, spot bottlenecks and keep the line moving at peak
• Manage inventory and waste on your shift, including counts and ordering
• Greet customers, serve every order with a personal touch and resolve issues on the spot
• Hold cleanliness and presentation standards on the floor and in back of house
• Complete safety and cleaning checklists each shift and train new hires

Required qualifications

• At least 1 year of experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality, coffee or beverage
• Passion for hospitality
• Able to lead and motivate a team
• Team player who communicates clearly
• Able to stay calm and manage priorities during fast-paced rush periods
• Detail-oriented
• Eager to learn products and operating procedures
• Able to lift 25+ lbs
• Able to stand for long periods of time
• Availability that meets store needs, including weekends and holidays
• Able to work 2 peak days (Friday, Saturday, Sunday)

Benefits

• $19.50 - $21.00/hour plus tips
• Comprehensive Barista accreditation and training program
• Tenure-based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Before you apply

• Must be 18 or older
• Must be authorized to work in the U.S.; Blank Street verifies work authorization through Form I-9 and E-Verify after a job offer is accepted

About the company

Blank Street is a food and beverage brand focused on elevated products, attention to detail and memorable customer experiences across cities.