Shift Lead | Los Angeles

The role

You will lead shifts at a Blank Street store in Los Angeles. You will run the floor, guide the team, serve customers, and help train new hires.

What you will do

• Explain the menu and guide customers to the right drink
• Serve drinks to recipe and preparation standards
• Coach Baristas on recipes, technique and latte art
• Open and close the store on your own, following required checklists
• Run the shift plan set by your GM and keep the line moving at peak
• Prepare the shift: batch ingredients, stock supplies, keep the counter clear
• Manage inventory and waste on your shift, supporting GM ordering and counts
• Greet customers and resolve customer issues on the spot, escalating to your GM as needed
• Hold cleanliness and presentation standards and give peers feedback in the moment
• Complete daily safety and cleaning checks and train new hires at every station

Required qualifications

• At least 18 years old
• At least 1 year of experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder)
• Able to lift 25+ lbs
• Able to stand for long periods of time
• Authorized to work in the U.S.
• Availability that meets store needs
• Weekend and holiday availability
• Able to work 2 peak days (Friday, Saturday, Sunday)
• People leadership: guide and motivate a team
• Passion for hospitality
• Team player who communicates clearly
• Reliable and calm in a fast-paced environment

Benefits

• Comprehensive Barista accreditation and training program
• Tenure-based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

Before you apply

• You must be authorized to work in the U.S. Blank Street verifies work authorization through the Form I-9 and E-Verify after a job offer is accepted.

About the company

Blank Street is a food and beverage brand with a mission to become the defining brand of its generation. It serves millions of customers across cities.