Graduate Customer Intelligence Executive - Austin, TX

The role

You will work within the Customer Intelligence team to turn Fospha data into clear recommendations for retail and ecommerce brands. You will manage customer accounts, drive action on insights, and build trust in data quality and model accuracy.

What you will do

• Work across customer accounts as an expert in insight, model, and data quality
• Drive action on insight, trust in the model, and confidence in data quality
• Contribute to customer retention alongside the Account Manager
• Solve customer problems by turning data into clear recommendations
• Build trust in methodology and keep data accurate and flowing
• Build credibility with technical and non-technical stakeholders in customer-facing moments
• Collaborate with Account Managers and specialist teams
• Feed customer insight back to Product
• Utilise the Gen AI hub to increase efficiency

Required qualifications

• STEM or Economics graduate (or equivalent analytical background)
• Confident communicator, both written and verbal
• Interest in learning SQL
• Excel-proficient
• Organised enough to juggle multiple client priorities

Nice to have

• Genuinely excited about where AI and emerging tech are taking this industry

Benefits

• Competitive salary + OTE
• 14 days PTO
• 11 federal public holidays
• Your birthday off!
• Daily office snacks and treats!
• 401k
• Extensive on-the-job learning opportunities
• In-person training curriculum covering Business Storytelling, Account Management, Market Research & Product and Financial Management
• Regular one-to-ones, feedback, and career conversations
• Hands-on exposure to Gen AI tooling

About the company

Blenheim Chalcot is a leading global venture builder. Fospha is a measurement system for enterprise retail and ecommerce brands that optimises marketing spend.