Graduate Customer Intelligence Executive

The role

You will work within the Customer Intelligence team to turn data into clear recommendations for customers. You will manage customer accounts, drive action on insights, and build trust in data quality and models.

What you will do

• Work across customer accounts as an expert in insight, model, and data quality
• Drive action on insight, trust in the model, and confidence in data quality
• Contribute to customer retention alongside the Account Manager
• Use expertise to solve customer problems and turn data into recommendations
• Build trust in methodology and keep data accurate and flowing
• Build credibility with technical and non-technical stakeholders in customer-facing moments
• Collaborate with Account Managers and specialist teams
• Feed customer insight back to Product
• Utilise the Gen AI hub to increase efficiency

Required qualifications

• Curious, proactive individual
• Excellent verbal and written communication skills
• Strong relationship-building ability
• Analytical mindset
• Proficiency in Excel
• Organised and able to manage multiple priorities simultaneously
• Interest in emerging technologies and AI

Benefits

• Workplace pension with matching up to 3%
• £1,000/year flexible benefits allowance
• Access to Wellhub
• 25 days annual leave plus 8 UK bank holidays
• Extra day off for your birthday
• Increased holiday entitlement based on tenure
• Life assurance worth 4x annual salary
• Cycle to Work scheme
• Discounts through benefits portal
• Quarterly one-to-one sessions with a financial adviser
• Access to payroll-deducted loans
• Paid volunteering days

About the company

Fospha is a measurement system for enterprise retail and ecommerce brands. It provides marketing teams with a view of performance across channels to optimise marketing spend.