Associate Account Manager - Austin, TX

The role

You will own relationships across a portfolio of mid-size customers to drive retention, adoption, and commercial readiness. You will use the marketing measurement platform to demonstrate value and drive renewals.

What you will do

• Drive renewals across your portfolio by understanding client objectives and monitoring account health.
• Collaborate with the Head of Customer Accounts on higher impact accounts.
• Turn data into impact stories to show ROI and performance to customer personas.
• Identify signals of growth or risk early to flag adoption challenges or expansion opportunities.
• Contribute to proactive strategic account plans.
• Represent the voice of the customer internally by surfacing product feedback and feature requests.

Required qualifications

• 2–3 years of experience in Sales, Account Management, or client-facing SaaS roles.
• Strong relationship builder.
• Comfortable with data, interpreting dashboards, and spotting trends.
• Confident communicator across email, video, and live meetings.
• Organized and proactive.
• Eager to drive the commercial side of SaaS, renewals, upsells, and business case storytelling.
• Naturally curious and analytical with an interest in marketing performance and measurement.

Nice to have

• Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms

Benefits

• Competitive salary and bonus
• Opportunities for learning and development within the Blenheim Chalcot venture network
• Travel to our London HQ and cross-team
• 14 days PTO
• 11 federal public holidays
• Your birthday off
• 401k
• Daily office snacks and treats

About the company

Fospha is a measurement system for enterprise retail and ecommerce brands. It provides marketing teams a view of performance across channels to optimize marketing spend.