Associate Account Manager - London, UK

The role

You will manage a portfolio of mid-size customers to drive retention, adoption, and commercial readiness. You will use the Fospha marketing measurement platform to demonstrate value and drive renewals.

What you will do

• Drive renewals across your portfolio by monitoring account health and demonstrating value.
• Collaborate with the Head of Customer Accounts on higher impact accounts.
• Turn data into impact stories to show ROI and performance to customer personas.
• Identify signals of growth or risk and flag adoption challenges or expansion opportunities.
• Contribute to proactive strategic account plans and stakeholder activation plans.
• Represent the voice of the customer internally by surfacing product feedback and feature requests.

Required qualifications

• 2–3 years of experience in Sales, Account Management, or client-facing SaaS roles.
• Strong relationship builder.
• Comfortable with data, interpreting dashboards, and spotting trends.
• Confident communicator across email, video, and live meetings.
• Organized and proactive.
• Eager to drive the commercial side of SaaS, renewals, upsells, and business case storytelling.
• Naturally curious and analytical with an interest in marketing performance and measurement.

Nice to have

• Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms

Benefits

• Workplace pension with matching up to 3%
• £1,000/year flexible benefits allowance
• Access to Wellhub
• 25 days annual leave plus 8 UK bank holidays
• Extra day off for your birthday
• More holiday the longer you stay
• Life assurance worth 4x annual salary
• Cycle to Work scheme
• Discounts on everyday spending through benefits portal
• Quarterly one-to-one sessions with a financial adviser
• Access to payroll-deducted loans through Salary Finance
• Paid volunteering days each year

About the company

Fospha is a measurement system for enterprise retail and ecommerce brands. It provides marketing teams a daily view of performance across channels like websites, Amazon, and TikTok Shop.