Bilingual Customer Support Specialist (Onsite-Chesterfield)

The role

Bilingual Customer Support Specialists connect with patients via phone, email, and chat to guide them through enrollment and prescription fulfillment. They resolve issues with patients, doctors, and insurers while maintaining patient confidentiality.

What you will do

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Research and resolve patient issues using internal tools and resources
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction

Required qualifications

• Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese
• Strong command of the English language
• High school diploma or GED required
• Customer service or inbound call center experience required
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Nice to have

• Bachelor’s degree
• Healthcare, pharmacy or other relevant industry experience
• Associate’s degree

Benefits

• Health, Dental & Vision – Multiple plan options from day 1
• Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
• Vacation – Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
• 401(k) – Traditional and Roth options
• Life & Disability Insurance – Provided at no cost
• Commuter Benefits – Free onsite parking + pre-tax commuter FSA
• Snack & Drink Stipend – Daily at all pharmacy locations

About the company

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable. They operate products like BlinkRx and Quick Save to remove roadblocks within the prescription supply chain.