Bilingual Customer Support Specialist | Onsite-Pittsburgh

The role

Bilingual Customer Support Specialists receive inbound phone calls to resolve issues with patients, doctors, and insurers. They provide patient care to support pharma programs and document call information.

What you will do

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams
• Strive to meet and exceed structured performance targets
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management

Required qualifications

• Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese
• Strong command of the English language
• High school diploma or GED required
• Customer service or inbound call center experience required
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software
• Employees must hold all active licenses and registrations required for the role under applicable state law

Nice to have

• Bachelor’s degree
• Healthcare, pharmacy or other relevant industry experience

Benefits

• Health, Dental & Vision – Multiple plan options from day 1
• Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
• Vacation – Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
• 401(k) – Traditional and Roth options
• Life & Disability Insurance – Provided at no cost
• Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
• Snack & Drink Stipend – Daily at all pharmacy locations

About the company

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable. Their products include BlinkRx and Quick Save.