Customer Support Specialist| Onsite-Chesterfield

The role

You will guide patients through enrollment, onboarding, and prescription fulfillment. You will resolve insurance or affordability barriers and provide support via phone, email, and chat.

What you will do

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies

Required qualifications

• High school diploma or GED
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Nice to have

• Associate’s or Bachelor’s degree
• Prior customer service experience in retail, call center, or other customer-facing environments

Benefits

• Health, Dental & Vision – Multiple plan options that begin from day 1
• Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
• Vacation – Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
• 401(k) – Traditional and Roth options
• Life & Disability Insurance – Provided at no cost
• Commuter Benefits – Free onsite parking + pre-tax commuter FSA
• Snack & Drink Stipend – Daily at all pharmacy locations

About the company

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable. Their products include BlinkRx and Quick Save.