Supervisor, Pharmacy Technician (Non-Clinical)

The role

The Supervisor, Pharmacy Operations supervises pharmacy technicians and related operations. This person acts as a liaison between technician staff and management to ensure timely service and prescription data entry.

What you will do

• Own the success of the end-to-end prescription journey
• Monitor queue volumes and reallocate work to maintain productivity
• Perform quality checks and ensure adherence to processes and compliance
• Address workflow errors and partner with leadership for escalations
• Step into production during high-volume periods or coverage gaps
• Supervise a team of hourly technicians on-site and virtually
• Set daily performance expectations and conduct 1:1 meetings
• Provide real-time coaching and feedback
• Assist with hiring, onboarding and training new team members
• Review daily and weekly performance reports to track productivity and quality

Required qualifications

• Minimum 3 years of management and/or supervisory experience in a fast paced metrics driven environment
• Minimum 5 years experience as an individual contributor in a retail, specialty pharmacy, healthcare, PBM, insurance, or pharmacy/medical claims
• Minimum high school diploma or GED required
• Experience coaching employee performance and partnering with HR to manage employee relations issues
• Strong attention to detail with a high degree of accuracy
• Technical aptitude and ability to learn new software
• Capable of working independently with minimal supervision
• Effective interpersonal skills with the ability to coach agents
• Ability to adapt to changing processes, technologies and workloads

Nice to have

• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field
• Proficient understanding of operational standards including SIG codes, general prescription knowledge, pharmacy workflows and pharmacy benefits processing
• Strong knowledge of pharmacy regulations and compliance
• Data-driven mindset with experience in analyzing performance metrics and reporting

Before you apply

• Candidates must reside locally or be willing to relocate to St. Louis, MO

About the company

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable. Their products include BlinkRx and Quick Save.