Corporate Trainer, Call Center| Onsite- Chesterfield, MO

The role

This person will deliver instructor-led training programs including onboarding, technical skills, and soft skills. They will maintain training records, manage curriculum in the LMS, and evaluate training effectiveness for Operations teams.

What you will do

• Deliver instructor-led training programs in-person and virtually
• Ensure Operations teams are trained and have resources
• Maintain training records and prepare reports
• Ensure curriculum is aligned and assigned in the LMS
• Conduct quality assurance checks on content
• Monitor and evaluate training effectiveness and provide feedback
• Circulate content updates in collaboration with management
• Partner with training peers, instructional designers, and stakeholders
• Remain knowledgeable about product offerings
• Stay updated with training techniques, tools, and best practices

Required qualifications

• Minimum 2 years experience as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment
• Proactive work ethic
• Strong facilitation and classroom management skills, virtual and in-person
• Strong time management and multitasking skills
• Comfortable working in ambiguous, fast-paced environments
• Ability to build low complexity training activities, develop protocols, and edit content
• Basic understanding of Learning & Development concepts and theories, such as Adult Learning, the ADDIE model, and ROI
• Technical aptitude and the ability to learn complex new tools
• Strong verbal and written communication skills

Nice to have

• Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician
• Strong feedback and coaching skills
• Knowledge of the healthcare or pharmaceutical industry

Benefits

• Health, Dental & Vision – Multiple plan options from day 1
• Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
• Vacation – Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
• 401(k) – Traditional and Roth options
• Life & Disability Insurance – Provided at no cost
• Commuter Benefits – Free onsite parking + pre-tax commuter FSA
• Snack & Drink Stipend – Daily at all pharmacy locations

About the company

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable. Their products include BlinkRx and Quick Save.