Customer AI Analyst

New York, Hybrid. Posted 17 months ago

The role

You will configure and optimize customer accounts for AI performance and design prompts for large language models. You will serve as a strategic advisor by delivering actionable insights, performance reviews, and monthly deliverables to clients.

What you will do

Configure and optimize customer accounts for AI performance
Design, test, and refine prompts for large language models
Serve as the primary service advisor for customers
Deliver actionable insights, performance reviews, and monthly deliverables
Turn complex data into strategic recommendations using presentations and dashboards
Partner with product and account teams to improve service delivery
Create data-driven best practices, case studies, and onboarding resources
Monitor AI, marketing analytics, and AEO/GEO trends

Required qualifications

2+ years of relevant experience in a customer-facing, data-focused role or demonstrable analytical experience within a SaaS company
Experience in data analysis and optimization
Ability to translate complex data into meaningful strategies and recommendations
Experience working with analytics tools (e.g., Excel, SQL, BI dashboards)
Excellent communication and presentation skills
Strong organizational skills
Ability to manage multiple accounts and competing priorities
Demonstrated grit and resourcefulness
Thoughtful and strategic thinker
Ability to collaborate across functions and roles
Commitment to craftsmanship
Self-starter with a proactive mindset and strong sense of accountability

Nice to have

Familiarity with prompt engineering and large language model (LLM) behavior
Bachelor’s degree in a technical, business, or finance-related field
Background in SEO (e.g., keyword strategy, performance analysis, organic growth)
Experience in digital marketing or campaign performance analysis
Prior roles in SEO analysis, marketing operations, or conversion optimization

Benefits

Unique opportunity to join on the ground floor of a fast-moving startup
Tackle challenging and abstract problems
Immediate ownership and impact
Significant career growth upside

About the company

Bluefish is an AI marketing platform for the Fortune 500 that helps brands engage consumers on an AI-driven internet. The team consists of mar-tech industry veterans and is a globally distributed group.