Senior Customer AI Engineer

The role

This person will support enterprise customers with AI Marketing efforts through implementation, integration, optimization, and expansion. They will act as a technical partner to ensure smooth transitions from sales to account ownership and help customers unlock value from the AI platform.

What you will do

• Support the technical relationship for assigned customer accounts
• Support RFP and RFI responses
• Guide and support customer integrations including APIs, MCPs, data feeds, product catalogs, and other platform dependencies
• Design and support custom technical solutions like dashboards, data exports, integrations, and bespoke agentic workflows
• Partner with customers on complex optimization measurement, automation, and performance validation
• Collaborate with product, engineering, sales, and customer success to surface customer feedback
• Identify opportunities for account expansion and deeper platform adoption

Required qualifications

• Minimum of 5+ years of experience in a Technical Account Manager, Senior Solutions Engineer, Senior Customer Engineer, or similar client-facing technical role
• Strong hands-on experience using, connecting, managing APIs, MCPs, A2A, data feeds, and system integrations, and agentic automation
• Strong hands-on experience with ETL processes: transforming data, data mapping, data extraction
• Solid AI and AI/ML proficiency
• Working knowledge of databases, data management, and analytics concepts
• Proven ability to drive value and adoption in Fortune 500 or global enterprise accounts
• Comfortable operating in ambiguous environments and building or improving processes
• Exceptional communication skills-written, verbal, and visual
• A consultative, customer-first mindset
• Comfort working in fast-paced, startup environments with cross-functional collaboration

Nice to have

• ideally in SaaS, AI, or marketing technology

Benefits

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
• Tackle challenging and abstract problems
• Immediate ownership and impact
• Experience a true meritocracy with significant career growth upside

About the company

Bluefish is building a platform to help brands engage consumers on a new AI channel with enterprise tools for AI brand safety and personalized AI marketing experiences. The team consists of mar-tech industry veterans and is a globally distributed team.