Strategic Customer Success Lead

The role

The Strategic Customer Success Lead will manage a portfolio of strategic enterprise accounts to ensure they realize value from Bluefish. This person will serve as a strategic advisor on AI adoption, measurement, and campaign strategy.

What you will do

• Own value delivery for a portfolio of strategic, enterprise customer accounts.
• Serve as a strategic partner and advisor to customer stakeholders.
• Partner with Account Leads to reinforce global business goals, renewals, and expansion efforts.
• Develop and execute customer-specific success plans.
• Drive deep product adoption within broader marketing and measurement strategies.
• Monitor account health using usage data, customer feedback, and sentiment.
• Translate risk signals into proactive mitigation plans.
• Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support.
• Develop and maintain knowledge of the Bluefish product and AI ecosystem.
• Synthesize learnings from strategic accounts to refine value frameworks and success patterns.

Required qualifications

• 5+ years of experience in account management, customer success, or strategic partnerships.
• Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
• Strong background in advertising, campaign strategy, and measurement.
• Experience advising customers on media strategy is required.
• Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
• Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
• Strong communication and relationship-building skills.
• Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
• Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.

Nice to have

• experience in SaaS, ad tech, or marketing technology

Benefits

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
• Join an experienced high-performing team where you will have immediate ownership and impact
• Experience a true meritocracy with significant career growth upside as the business scales

About the company

Bluefish is an AI marketing platform for the Fortune 500 that helps brands engage consumers on AI channels. The team consists of mar-tech industry veterans and is a globally distributed team.