Director of Professional Services

The role

You will lead and scale delivery pods by managing Customer AI Strategists, AI Consultants, and AI Analysts. You will drive portfolio-level strategy, client retention, and renewal ownership across industry verticals.

What you will do

• Lead, coach, and manage a pod of Customer AI Strategists, AI Consultants, and AI Analysts.
• Partner with the Head of Professional Services to build team processes and delivery frameworks.
• Own portfolio-level strategy across multiple verticals.
• Take ownership of portfolio renewals and lead renewal conversations.
• Frame client problems and make tradeoff calls.
• Lead cross-functional and client-facing conversations at senior levels.
• Work with AI Strategists to develop vertical-specific narratives.
• Establish and scale best practices for client orchestration and performance measurement.
• Contribute to hiring, onboarding, and team design.

Required qualifications

• 12+ years of experience in client services, management consulting, enterprise customer success, or a related field.
• Meaningful experience managing senior client relationships.
• Proven track record of owning portfolio-level outcomes including renewals and expansions.
• Experience managing complex, multi-brand or multi-market accounts.
• Strong strategic thinking skills.
• Experience leading and developing high-performing delivery teams.
• Excellent communicator and executive presence.
• Analytically grounded with experience working alongside data and strategy teams.
• Startup-ready attitude and comfort operating in a fast-moving environment.

Benefits

• Unique opportunity to join on the ground floor of a fast-moving startup
• Tackle challenging and abstract problems
• Immediate ownership and impact
• Significant career growth upside

About the company

Bluefish is an AI marketing platform for the Fortune 500. The team is a globally distributed group of mar-tech industry veterans.