Senior IT Support Engineer

The role

Own and resolve complex L2/L3 IT escalations across macOS, Windows, network and SaaS environments. Administer device management and identity platforms, lead infrastructure projects, write automation scripts, and mentor junior IT support team members.

What you will do

• Own and resolve complex L2/L3 escalations across macOS, Windows, network and SaaS environments.
• Administer and optimize Google Workspace, Okta, Jira, Jamf Pro and Microsoft Intune.
• Lead local and global IT projects, such as site infrastructure upgrades, security baseline rollouts, zero-touch deployment and office expansions.
• Work with the Information Security team on endpoint compliance, patch management, identity security and audit readiness.
• Design and maintain automation scripts (Bash, PowerShell or Python) for onboarding, offboarding and IT operations.
• Oversee AV and video conferencing systems (Zoom Rooms, Dialpad), enterprise networking hardware (Cisco Meraki or similar) and office vendor relationships.
• Write and maintain documentation, SOPs and end-user knowledge base articles.
• Mentor and guide junior IT support team members.

Required qualifications

• 7+ years of experience in enterprise IT support or system administration.
• Advanced administration of macOS and Windows, including troubleshooting, OS deployments and security configurations.
• Hands-on experience configuring and maintaining Jamf Pro and Microsoft Intune in an enterprise environment.
• Deep familiarity with IAM platforms such as Okta, Azure AD/Entra ID or Google Workspace.
• Strong experience with Jira Service Management (or similar ITSM platforms), SLA management and ITIL practices.
• Understanding of enterprise networking (TCP/IP, DNS, DHCP, VPNs, VLANs, Meraki) and workplace AV systems (Zoom, Dialpad).
• Experience implementing endpoint encryption (FileVault, BitLocker), SOC2 compliance standards and EDR tools.
• Strong communication and stakeholder management skills.

Nice to have

• Experience writing scripts to automate admin workflows and API integrations.
• Experience collaborating with distributed teams across multiple time zones.
• Relevant industry certifications (e.g., Jira Certified, Jamf Certified Admin, Okta Certified Administrator).

Benefits

• Excellent group health coverage and life insurance
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan and holidays
• Company-sponsored mental health benefits
• Financial advisory services for short- and long-term goals
• Learning and development opportunities
• Community-based volunteering opportunities

About the company

Bluevine is a banking platform for small businesses, combining banking, payments, billing and access to capital in one place. Since 2013 it has served more than 1 million small business owners across all 50 states, with over 500 employees.