Customer Account Executive, Strategic Enterprise

The role

You will manage and grow existing customer relationships as the account lead. You will work with cross-functional teams to drive account growth, retention, and customer satisfaction.

What you will do

• Own a defined set of customer relationships, including managing all expansion and renewal activities
• Develop commercial relationships and joint business vision to increase Braze utilization and value
• Create comprehensive strategies to retain existing business
• Partner with cross-functional partners to secure contract renewals
• Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business
• Educate and activate internal executive stakeholders
• Communicate and evangelize customer feedback to Braze product team
• Document and manage complex technology architecture knowledge
• Achieve quarterly upsell and renewal targets
• Coordinate resources to drive feature adoption

Required qualifications

• 10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles
• 5+ years of experience closing and/or managing global relationships with large and complex strategic customers
• Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
• Ability to research account(s) and develop a point of view on value
• Proven success navigating large organizations
• Executive-level business acumen
• Ability to develop retention strategies
• Outstanding verbal, written, and stand-up presentation skills
• Ability to handle high-demand clients and multiple competing priorities
• Prior experience with salesforce.com CRM, Clari, or other CRM
• Excellent organizational skills and time management abilities
• Ability to travel to customer/prospect sites, marketing events, and to company and regional gatherings

Nice to have

• Prior experience in a startup technology company

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups

Before you apply

• Braze uses AI-assisted tools to analyze experience, skills and qualifications for screening and prioritizing candidates
• Candidates in New York City have the right to request an alternative selection process or reasonable accommodation to opt out of AI-assisted review

About the company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. The company is headquartered in New York with offices globally.