Renewals Manager Indonesia (Japanese Speaker)

The role

The Renewals Manager oversees the end-to-end renewal process for contracts within an assigned territory. This role involves building account strategies, managing timelines, and collaborating with internal teams to drive revenue retention.

What you will do

• Lead the internal renewals process by building account strategies and managing timelines.
• Prepare pricing proposals to drive successful contract execution.
• Own the internal quoting and Order Form process.
• Ensure agreements are structured correctly and signed on time.
• Work with Sales, Customer Success, and other internal teams to identify risks and growth opportunities.
• Build and maintain reports to track renewal revenue, bookings, retention rates, and customer health.
• Lead regular regional forecast calls.
• Own churn reporting for the region and analyze contraction and growth trends.
• Support Sales with process guidance, complex deal structures, and CRM data accuracy.

Required qualifications

• Background in Sales, Operations or Customer Success.
• Very organised and detail orientated.
• Strong accountability.
• Strong analytical skills.
• Commercially aware.
• Ability to build strong interpersonal relationships.
• Confidence to coordinate internal stakeholders.
• Experience working with Salesforce CRM.
• Native-level or certified proficiency in Japanese

Nice to have

• A desire to learn and develop skills focused on the core objectives

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience
• Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups

Before you apply

• Braze uses AI-assisted tools to analyze experience, skills and qualifications for screening and prioritizing candidates.

About the company

Braze is a customer engagement platform that helps brands deliver customer experiences. The company operates at a massive scale with over 4 billion monthly active users across its customers.