Sr. Customer Account Executive, Mexico and Central America

The role

You will drive customer retention and expansion for strategic clients in Mexico and Central America. You will manage a portfolio of key accounts and partner with B2C brands to scale customer engagement strategies using Braze.

What you will do

• Own and manage a portfolio of key accounts in Mexico and Central America.
• Develop and execute account plans to meet and exceed client expectations.
• Identify and cultivate relationships with decision-makers and influencers.
• Execute sales stages from opportunity identification to Closed Won.
• Advance renewal and expansion deals through proactive stakeholder management.
• Manage the renewal lifecycle to maximize net retention and partnership value.
• Partner with Customer Success, Solutions Consulting, Support, and Product teams.
• Communicate client insights internally to influence product roadmaps.
• Engage C-level and day-to-day stakeholders via multi-channel communication.
• Stay ahead of regional market trends and competitive positioning.

Required qualifications

• Based in or near Mexico City and able to work in a hybrid setup.
• 5+ years of quota-carrying account management, customer success, or digital sales experience.
• Solid foundation in digital marketing, mobile/cross-channel messaging, customer retention, and CRM ecosystems.
• History of managing high-value enterprise accounts and driving contract renewals.
• Trilingual fluency in English, Spanish, and Portuguese (written and verbal).
• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).
• Willingness to travel across Mexico and Central America as needed.

Nice to have

• Experience within Enterprise SaaS, MarTech, or customer engagement platforms

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development with formal career pathing, learning platforms, and a yearly learning stipend
• In-office employee experience
• Annual company-wide Volunteer Week and donation matching
• Employee Resource Groups

Before you apply

• Braze uses AI-assisted tools to analyze experience, skills, and qualifications for screening and prioritizing candidates.
• Candidates may opt out of AI-assisted review by following instructions in the application form.

About the company

Braze is a customer engagement platform that helps brands deliver customer experiences through cross-channel messaging and AI-powered decisioning. The company is headquartered in New York with global offices.