Strategic Customer Success Manager - MarTech / AdTech, US

The role

You will manage a portfolio of global strategic accounts as a trusted advisor. You will drive adoption, retention, and expansion by orchestrating cross-functional teams and connecting product capabilities to customer business objectives.

What you will do

• Own the full customer lifecycle for a focused portfolio of global, strategic accounts.
• Build multi-threaded relationships up to the VP and C-level.
• Orchestrate a global virtual account team including Account Management, Solutions, Support, Product, and Engineering.
• Design and scale AI-powered customer programs.
• Drive adoption and consumption growth by connecting capabilities to customer business strategy.
• Own expansion and upsell motions on retention-focused accounts.
• Lead strategic success planning, QBRs, and EBRs.
• Guide high-stakes consolidation and build vs. buy evaluations.
• Navigate complex commercial and governance realities including custom MSAs and renewals.
• Build executive presentations and business value documents to articulate ROI.

Required qualifications

• 6+ years of experience in Customer Success or strategic Account Management.
• Proven track record of retaining and growing global flagship accounts (e.g., $1M+ ARR).
• Comfort engaging and influencing senior stakeholders, up to the VP and C-level.
• Demonstrated experience as an AI Champion, introducing and scaling AI solutions.
• Strong business acumen to connect product capabilities to P&L impact.
• Experience orchestrating matrixed, cross-functional teams.
• Experience supporting customers on cloud-based SaaS platforms.
• Excellent client management, written, and verbal communication skills.
• Comfort pulling and interpreting aggregate-level data using tools like Looker, Tableau, or Google Analytics.
• Fluency with CRM and productivity tools (e.g., Salesforce, Asana, JIRA, Notion, Catalyst).

Nice to have

• 2+ years of experience in the AdTech / MarTech space
• Preferable working with large, global, or strategic-tier clients

Benefits

• Health and wellness programs
• Paid time off
• Retirement planning options

Before you apply

• This role does not qualify for relocation or visa sponsorship.

About the company

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams. The company is headquartered in Mountain View, CA.