Product Operations Manager

The role

You will lead the Product Operations team and own operational readiness for product launches. You will manage product knowledge, the Help Center, and internal knowledge bases while using AI and data to improve efficiency.

What you will do

• Own launch readiness including documentation, release notes, training, and tooling
• Lead and improve the weekly cross-functional board OLAB
• Engage early in launches using customer and product insights
• Lead customer-facing escalations and crisis response
• Own the lifecycle and quality of product documentation
• Partner with leadership and Engineering to maintain product knowledge for people and AI systems
• Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health
• Expand team automation and set standards for effective AI use
• Lead and develop a team of four product-domain owners
• Communicate performance and strategy to CX leadership and executives

Required qualifications

• 4+ years in Product Operations, Product Management, Program Management, or a related function
• Experience partnering with Product and Engineering through full launch cycles
• Experience leading projects, mentoring teammates, or developing others
• Proven ability to scale cross-functional processes and influence partner teams without formal authority
• Experience owning documentation or knowledge at scale
• Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize
• Hands-on experience integrating AI agents and automation into workflows
• Clear, precise communication across technical and non-technical audiences
• Sound prioritization under competing demands and adaptability

Nice to have

• Background in fintech, financial services, or enterprise SaaS
• Experience as a Product Manager
• 1+ years managing or developing a team of 3+ individual contributors
• Familiarity with structuring and maintaining product knowledge for AI systems at scale
• Experience with self-service and containment metrics
• Proficiency with tools such as Linear, Guru, Sanity, and Hex
• Experience running cross-functional governance forums or advisory boards
• A track record of turning operational insights into product roadmap changes

Benefits

• Up to four weeks per year of fully remote work

About the company

Brex is an intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. It combines global corporate cards and banking with intuitive spend management, bill pay, and travel software.