Analyst, Banking Operations (Domestic)

The role

You will work US payment rails including ACH, checks, domestic wires, and stablecoin. You will investigate returns and exceptions to keep customer funds moving accurately and on time.

What you will do

• Work the domestic payments queue across ACH, checks, domestic wires and stablecoin
• Monitor ACH and wire returns and interpret return codes
• Watch for trends and escalate with clear context and urgency
• Work exceptions with external banking partners
• Maintain Salesforce routing and hygiene
• Write and maintain documentation such as SOPs and training materials
• Leverage data and AI to investigate cases and automate repeat work
• Identify process gaps and bring requirements to Engineering and Product
• Collaborate cross-functionally to resolve exceptions
• Participate in the coverage rotation on some holidays

Required qualifications

• 1+ year of experience in banking, fintech, payments, or operations at a fintech, broker-dealer, or bank
• Exposure to payments, returns, reconciliations, or settlements
• Strong control discipline
• Clear communicator and high-velocity collaborator
• Proactive self-starter with strong communication skills
• AI-native operator mindset

Nice to have

• 2+ years of experience in banking, fintech, payments, or operations at a fintech, broker-dealer, or bank
• Bachelor’s Degree in Finance, Economics or Information Systems
• Working knowledge of ACH and NACHA rules, return codes, and the lifecycle of wires and checks
• Data fluency: intermediate Excel/Google Sheets and comfort analyzing operational dashboards
• Comfort with SQL/Python for operational analytics, building checks and alerts, or automating workflows
• Experience with Salesforce case management and queue routing
• Exposure to audits or control testing
• Experience with fraud, OFAC, or compliance-adjacent investigations

Benefits

• Up to four weeks per year of fully remote work

About the company

Brex is an intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. Brex LLC is a wholly owned subsidiary of Capital One, N.A.