Brex
Analyst, Banking Operations (Domestic)
New York, New York, United States. Posted 14 days ago
The role
You will work US payment rails including ACH, checks, domestic wires, and stablecoin. You will investigate returns and exceptions to keep customer funds moving accurately and on time.
What you will do
- Work the domestic payments queue across ACH, checks, domestic wires and stablecoin
- Monitor ACH and wire returns and interpret return codes
- Watch for trends and escalate with clear context and urgency
- Work exceptions with external banking partners
- Maintain Salesforce routing and hygiene
- Write and maintain documentation such as SOPs and training materials
- Leverage data and AI to investigate cases, build monitoring and automate work
- Identify process gaps and bring requirements to Engineering and Product
- Collaborate cross-functionally with various teams and external banking partners
- Participate in the coverage rotation on some holidays
Required qualifications
- 1+ year of experience in banking, fintech, payments, or operations at a fintech, broker-dealer, or bank
- Exposure to payments, returns, reconciliations, or settlements
- Strong control discipline
- Clear communicator and high-velocity collaborator
- Proactive self-starter with strong communication skills
- AI-native operator mindset
Nice to have
- 2+ years of experience in banking, fintech, payments, or operations at a fintech, broker-dealer, or bank
- Bachelor’s Degree in Finance, Economics or Information Systems
- Working knowledge of ACH and NACHA rules, return codes, and the lifecycle of wires and checks
- Data fluency: intermediate Excel/Google Sheets and comfort analyzing operational dashboards
- Comfort with SQL/Python for operational analytics, building checks and alerts, or automating workflows
- Experience with Salesforce case management and queue routing
- Exposure to audits or control testing
- Experience with fraud, OFAC, or compliance-adjacent investigations
Benefits
- Up to four weeks per year of fully remote work
About the company
Brex is an intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. Brex LLC is a wholly owned subsidiary of Capital One, N.A.