Account Manager - Bilingual Mandarin

The role

You will own the day-to-day relationship with a portfolio of APAC merchants to drive adoption, retention, and expansion. You will guide merchants through onboarding, handle first-line API integration questions, and triage technical issues.

What you will do

• Own the day-to-day relationship with a portfolio of merchants across APAC.
• Guide newly signed merchants through onboarding and go-live.
• Handle first-line API integration questions and guide merchants through documentation.
• Triage merchant issues and escalate to respective teams.
• Expand accounts by identifying upsell and cross-sell opportunities.
• Track and report on retention, revenue growth, merchant satisfaction, and account health.
• Keep CRM records and reporting up to date.

Required qualifications

• 4+ years of experience in account management, customer success, or a similar client-facing role at a fintech or technology company.
• Minimum conversational proficiency in Mandarin.
• Track record of managing a portfolio of client relationships.
• Basic technical foundations including understanding how APIs and webhooks work.
• Ability to read an error message or API response.
• Comfortable working cross-functionally with global Sales, Product, Engineering, and Risk and Compliance teams.
• Familiarity with how online payments work, such as authorization, refunds, chargebacks, and settlement.
• Competent with AI tools in your day-to-day work.
• Clear communicator who can explain technical topics in plain language.
• Organized and able to manage many merchants at once.
• Proactive and resourceful.
• Based in, or willing to relocate to, Singapore.

Nice to have

• Experience in payments, especially Merchant of Record, PSP, or cross-border commerce.
• Exposure to crypto, stablecoin, or multi-currency payment products.
• Experience at an early-stage or high-growth startup.
• Experience with CRM tools, BI dashboards, or basic SQL.
• Other APAC languages in addition to Mandarin.

Benefits

• Medical allowance for health and wellness expenses.
• Corporate medical insurance including cashless GP visits, specialist outpatient care, and teleconsultations.
• Monthly subsidy toward fitness and wellness memberships, classes, and activities.
• Annual productivity budget for professional development, tools, books, and home-office improvements.
• Meaningful equity.
• New MacBook Air and equipment.
• Annual global offsite.

About the company

Breeze is building the AI-powered infrastructure layer for global commerce. The company is backed by Sequoia Capital, Multicoin Capital, and The Chainsmokers.