Technical Support Specialist

The role

The Technical Support Specialist manages support services for users, including help desk coordination, systems maintenance, and network management. This role involves managing technology partners and overseeing the operational care of information systems and services.

What you will do

• Coordinate help desk support vendor
• Resolve technical support cases at all levels
• Manage systems maintenance, project management, system security, and network management
• Manage the landscape of technology partners
• Maintain the list of technology systems and services
• Monitor and report for all service level agreements
• Oversee installation of patches and updates
• Ensure adherence to change control procedures
• Oversee maintenance of as-built documentation
• Ensure security standards are developed and maintained

Required qualifications

• Previous Customer Service experience
• Proven experience as IT specialist or similar role (HelpDesk etc)
• Solid knowledge of IT systems and applications
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Ability to troubleshoot and repair issues
• Strong communication and interpersonal skills
• Great attention to detail
• Excellent organizational and coordination abilities
• Strong personal time management skills

Nice to have

• Experience in network management and help desk support is appreciated
• Degree in information technology, computer science, or requisite experience is preferred

About the company

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. They are an ENR Top 500 Firm and an MEP Giant.