Manager of Loyalty & Customer Experience Programs

The role

The Manager of Loyalty & Customer Experience Programs will own the loyalty program portfolio, including Sizzle Society, concierge services, and gifting programs. You will sharpen strategy, strengthen measurement, and scale programs through cross-functional collaboration.

What you will do

• Own the Sizzle Society loyalty program end-to-end including tier structure, benefits, and rewards economics
• Define and scale the concierge model for top-tier members
• Run surprise-and-delight, milestone gifting, and member recognition programs
• Manage premium member experiences and events
• Partner with Business Analytics on program measurement, test-and-control design, and ROI
• Manage contractors, vendors, and tools including budget ownership
• Coordinate with product, merchandising, marketing, customer support, insights, brand, fulfillment, and analytics

Required qualifications

• 5+ years of experience at an e-commerce or DTC company building and implementing loyalty, membership, or lifecycle programs
• Track record of both designing programs and running them day-to-day
• Strong analytical skills including test-and-control design, incrementality, and ROI analysis
• Experience managing vendors, agencies, or contractors, including budgets
• Strong collaboration and stakeholder management skills
• Comfort using AI tools in your day-to-day work

Nice to have

• Experience with loyalty platforms (e.g., Yotpo, Smile, Antavo, Talon One)
• Experience running experiential or event-based member programs
• Familiarity with subscription retention and lifecycle dynamics

Benefits

• Medical, dental, vision, and life insurance
• Employer-funded HSA
• Short & long-term disability benefits
• 401(k) with generous employer match
• Annual bonus based on company performance
• Unlimited paid time off policy
• 20 weeks parental leave
• Annual Learning & Development stipend
• Access to personal and professional coaching through BetterUp
• Free Custom Classic ButcherBox each month
• Weekly lunch reimbursement
• Reimbursement for wellness activities

About the company

ButcherBox is a certified B Corp headquartered in Boston that delivers grass-fed beef, organic chicken, pork, and wild-caught seafood directly to members. The company is a mission-driven organization focused on treating the planet with respect and improving the lives of animals and farmers.