Customer Success Manager (Southeast)

The role

You will own post-sale customer relationships and drive platform adoption for electric utility customers. You will act as a bridge between customers and engineering, product, and sales teams to ensure long-term value.

What you will do

• Own the end-to-end post-sale customer experience as the primary point of contact.
• Drive deep engagement within the platform to ensure ongoing ROI and retention.
• Identify and surface expansion opportunities and partner with Sales to develop them.
• Advocate for customer needs to influence product direction and roadmap priorities.
• Identify at-risk customers and lead efforts to get them back on track.
• Organize training sessions, product deep dives, and enablement efforts.
• Maintain accurate account health, engagement, and adoption data in Salesforce and other tools.

Required qualifications

• 6–8 years of experience in a SaaS Customer Success role.
• Direct experience in the electric utility industry, or selling and supporting technology into utilities.
• Working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles.
• Excellent verbal and written communication skills.
• Comfort discussing AI and computer vision concepts with technical customers.
• Strong problem-solving skills.
• Self-motivated and goal-oriented.
• Experience working in Salesforce and other enterprise-level systems.
• Ability to work collaboratively across internal teams.

About the company

Buzz Solutions provides AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. It is a venture-funded startup providing automation for inspection and maintenance operations.