AV/VTC & Telecommunications Support Specialist

Scott AFB, IL. Posted 2 months ago

The role

The professional will provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support. This role supports DOD operations at Scott Air Force Base.

What you will do

Provide telephone, communications, AV, VTC, and mobile-device support
Manage and maintain existing VTC systems and Multi-point Control Unit capabilities
Set up, test, facilitate, and restore rooms and equipment for meetings and events
Maintain conference-room functionality including hardware, software, and connectivity
Perform testing, diagnostics, troubleshooting, and post-maintenance validation
Provide technical support for chat, voice, video, virtual meetings, and collaboration
Open and manage incidents involving voice and video services
Coordinate with DOD Network Administrators on voice, video, and data traffic
Maintain, troubleshoot, install, remove, and document cabling
Maintain scheduling calendars and coordinate future AV/VTC events

Required qualifications

U.S. Citizenship
Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications
Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support
Experience documenting incidents and corrective actions in a trouble-ticket system
Ability to meet applicable DISA personnel security and network-access requirements
High school diploma
At least 2 years of relevant experience

Nice to have

DoD AV/VTC or command-level meeting/event support experience
Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience
Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation
AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties

Before you apply

Secret (or higher) security clearance required
U.S. Citizenship is required

About the company

C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois.