IT Support Specialist - Senior

Ashburn, VA. Posted a month ago

The role

This professional will provide Tier 2 and Tier 3 deskside end user support in a MS Windows environment. They will troubleshoot complex hardware and software issues, perform imaging, deployment, and asset management.

What you will do

Provide Tier 2 and Tier 3 deskside end user support
Troubleshoot complex and advanced end-user issues with hardware and software
Perform imaging, deployment, and asset management
Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software
Perform repairs on Apple computer and iOS hardware and software
Perform IMAC procedures and lifecycle refresh activities
Provide updates in ITSM system to document problem resolution progress
Install and configure new machines in a Windows environment
Provide Remote Tool Support
Perform Conference Room / VTC Setups

Required qualifications

U.S. Citizenship
Ability to attain a Public Trust clearance by completing eApp National Background Investigation Services (NBIS) form
Minimum of 7 years of related experience providing technical, deskside support
Reliable and independent transportation for travel to various field sites
High School diploma
Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom

Nice to have

Understanding of the MAC OS Imaging process using JAMF
Familiarity with Remedy and Service Now
A+, Net+, and Sec+ certifications

Before you apply

U.S. Citizenship is required
Ability to Obtain Public Trust
HDI Technical Support Professional required within six (6) months of employment

About the company

C3EL is seeking a Senior IT Support Specialist to support the mission in Ashburn, VA.