Principal Customer Success Manager

The role

You will partner with Sales Executives to ensure growth and satisfaction with named accounts. You will act as the primary point-of-contact for partners from implementation to post-release success.

What you will do

• Partner with Customer Solutions and Sales to deliver and manage partner programs
• Act as the primary point of contact for internal and external account communications
• Liaison between clients and engineers, QA, and product managers
• Conduct complex work with minimal-to-no supervision
• Coordinate activities of other peers as a project or technical lead
• Triage partner feature/enhancement requests between partners and internal groups
• Define business requirements and communicate features and changes needed
• Perform risk mitigation for internal and external stakeholders
• Sustain and grow the partner's program base
• Partner with Sales to increase partner engagement by monitoring and reporting business metrics

Required qualifications

• Bachelor's degree or equivalent years of experience and/or certification in a related field
• 7+ years of relevant professional working experience
• Proven track record of driving several, sophisticated programs
• Demonstrated success working across teams with the ability to synthesize contending priorities
• Tight-knit collaboration, planning, influencing, prioritization, and time management skills

Benefits

• Medical, Dental, Vision and Life Insurance
• Matching 401k
• Short-term & long-term disability
• Parental leave
• Unlimited Paid Time Off including vacation, sick days & public holidays
• Flexible scheduling and work from home policy
• Summer Fridays provide half days
• Employee resource groups
• Comprehensive wellness, education, and employee assistance programs

About the company

Cambridge Mobile Telematics (CMT) is the world's largest telematics and AI company for safer mobility. The company builds AI to identify and reduce driving risk to prevent crashes and injuries.