Service Desk Analyst Intern

The role

You will work under the direction of the IT team to provide technology support. This includes monitoring the Helpdesk, providing end user support, and preparing employee equipment.

What you will do

• Monitor Helpdesk: receive tickets, escalate tickets, work with clients, and close out tickets.
• Manage end user expectations regarding estimated response times.
• Provide end user support for local and remote users.
• Prepare, set up, and coordinate employee equipment.
• Identify areas of operation that require upgraded equipment.
• Work with System Administrators to schedule and implement upgrades/replacements.
• Participate in the testing and evaluation of hardware and software.
• Adapt/modify existing hardware and software to meet specific needs.
• Maintain peripherals.
• May perform other duties as required.

Required qualifications

• Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
• Knowledge of MS Windows desktop, Microsoft Office is required.
• Strong communication skills.
• Innovative thinking is essential.
• Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.

Benefits

• medical, dental and vision coverage
• flexible spending account options
• voluntary insurances
• paid time off
• flex-time schedules
• remote work options
• 401k plan
• employee perk programs

Before you apply

• Please provide your resume and portfolio when applying.
• All employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.

About the company

CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. They use Living-Centered Design to solve challenges for clients and society.