Graduate Customer Success Manager

The role

The Customer Success Manager will support customers by finding solutions to ticket requests and onboarding new users. You will drive campaigns, enrich documentation, and collaborate with Sales and Support to deliver engagement plans across products like Ubuntu Pro, MAAS, and Kubernetes.

What you will do

• Support customers by finding solutions to ticket requests
• Enrich documentation about problem solving, Q&A, onboarding materials
• Drive campaigns targeting multiple customers through digital touch-points and activities
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes
• Collaborate with Sales and Support in developing and delivering engagement plans
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

Required qualifications

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Nice to have

• Proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English

Benefits

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass for travel and travel upgrades for long haul company events

About the company

Canonical is a pioneering tech firm at the forefront of the global move to open source and the publisher of Ubuntu. The company has been remote-first since 2004.