Enterprise Customer Success Manager (French speaker)

The role

The Enterprise Customer Success Manager develops trust with assigned customers and provides experience navigating Canonical's offerings. This role involves onboarding customers, coordinating complex projects, and managing a customer portfolio to identify growth or renewal risks.

What you will do

• Onboard new customers and introduce them to products and support processes.
• Coordinate complex projects with developers, IT managers and decision makers.
• Collaborate with Sales, Field Engineering and Support to deliver engagement plans.
• Manage a portfolio of customers and identify growth opportunities or renewal risks.
• Run a weekly customer and business review process with cross-functional teams.
• Serve as a customer advocate to influence product roadmaps, websites, and processes.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers through digital touch-points.

Required qualifications

• Native French level required
• Excellent command of English
• Minimum 5 years of work experience with a strong background in IT
• Exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
• Excellent presentation skills
• Experience building and improving internal processes
• Team player capable of interacting with all departments and levels
• Knowledge of agile methodologies

Nice to have

• Experience with Salesforce, Jira and CRMs

Benefits

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass for travel and travel upgrades for long haul company events
• Performance-driven annual bonus

About the company

Canonical is a pioneering tech firm at the forefront of the global move to open source and publishes Ubuntu. The company has been remote-first since 2004.