Business Systems Analyst- Zuora Administrator

The role

The Business Systems Analyst will own, optimize, and scale Zuora, the core billing and subscription management system. This role involves designing workflows, building integrations, and leveraging AI to streamline billing and financial operations.

What you will do

• Own and manage daily operations in Zuora.
• Design and optimize workflows for billing, subscription management and financial reporting.
• Strategize and build the vision for how Canopy uses Zuora.
• Deliver functionality to support new product launches, pricing changes, and internal process changes.
• Drive seamless cross-system integrations and data flows.
• Identify and implement AI-powered automation.
• Partner with system owners and business stakeholders.
• Communicate solutions and tradeoffs to technical and business audiences.
• Build and maintain documentation on system architecture, processes, and integrations.
• Identify gaps and drive continuous improvement initiatives.

Required qualifications

• 3 years of experience owning Zuora or another billing system (Chargebee, Maxio, etc).
• Bachelor’s degree in Information Systems, Business, or a related discipline
• Strong system design fundamentals with a proven hands-on record of solving business problems.
• Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.

Nice to have

• 5+ years of experience preferred
• Clear, confident communication skills, able to translate technical constraints into business language and vice versa for audiences of all levels.
• Demonstrated ability to produce technical artifacts and documentation.
• Hands-on experience with SQL and data modeling.

Benefits

• Flexible Paid Time Off
• 10 company holidays
• Medical, Dental, and Vision
• HSA Match
• 401(k) with 100% match up to 3% of contribution
• Immediate eligibility with 100% vesting
• Access to Impact Suite & Employee Assistance Program (EAP)
• Paid New Parent Leave & Birthing Parent Leave
• 100% company paid Basic Life & AD&D insurance
• Long & short-term disability coverage
• Nectar peer-to-peer recognition program
• Company Events including monthly meetings and summer parties

About the company

Canopy is a company where business systems analysts shape internal cross-functional workflows to ensure the tech stack is resilient, efficient, and built for growth.