Outbound Patient Enrollment Specialist

The role

You will conduct outbound outreach to patients referred by partner physicians. You will own the enrollment conversation from first contact through completion.

What you will do

• Communicate program details, benefits, expected outcomes, patient responsibilities, and value to patients
• Facilitate virtual patient enrollments
• Schedule follow-up appointments with the Cadence Care team
• Build rapport and trust with patients
• Follow established scripts to meet quality assurance standards
• Maintain balance between high-quality interactions and productivity targets

Required qualifications

• 0-2 years of sales or customer service experience
• Strong communication and problem-solving skills
• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards
• Experience with AI tools (such as Claude and Google Gemini)

Nice to have

• Prior experience conducting high-volume outbound or inbound calls

Benefits

• Competitive pay & equity
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

About the company

Cadence is the clinical AI company automating the treatment of chronic disease. The system learns from real-world care delivery to improve as it scales.