Cadencehealth
Patient Success Advocate - Weekends
Remote. Posted 3 months ago
The role
You will deliver support to patients and partners in a remote monitoring program. Duties include handling inquiries, providing administrative assistance to clinicians, and executing engagement initiatives.
What you will do
- Provide assistance to customers via phone, email, and chat.
- Address inquiries, troubleshoot technical issues, and reschedule appointments.
- Educate customers on Cadence technology products and services.
- Conduct follow-up communication to ensure issue resolution and gather feedback.
- Escalate patient concerns to care delivery teams.
- Execute patient engagement and retention initiatives.
- Draft patient communications and summarize call interactions using AI-assisted tools.
- Document patient interactions across applicable systems.
Required qualifications
- Multi-channel (voice, email, SMS) help desk experience interacting directly with the consumer.
- Experience in a customer-facing healthcare related field.
- Experience working with Medicare patients.
- Previous experience working in a metrics-driven position.
- Ability to problem solve, ask probing questions, and troubleshoot.
- Ability to identify trends and raise them proactively.
- Prior experience working in a remote work environment.
- Home office setups must have consistently stable wifi with strong upload and download speeds.
- Fluency with AI productivity tools.
- Willingness to receive and provide feedback with positive intent.
Nice to have
- Experience with Zendesk
- Remote patient monitoring support experience
Benefits
- Competitive pay & equity
- Fully remote
- Comprehensive health coverage: Medical, dental & vision
- Paid time off
- 401k plan + matching
- Paid parental leave
- Home office stipend
Before you apply
- A wifi speed test is required before participating in the interview process to verify standards are met.
About the company
Cadence is the clinical AI company automating the treatment of chronic disease. It has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup.