Therapy Access Specialist (Contractor)

The role

The Therapy Access Specialist provides operational support to the Therapy Access organization. This includes contacting patients and healthcare providers for documentation, verifying insurance benefits, and securing authorizations.

What you will do

• Verify active health insurance coverage via phone call with a payor representative
• Utilize payor websites to verify insurance eligibility and submit prior authorizations
• Document all interactions and calls into the CRM system
• Collaborate with Sales Support Representatives to transfer benefit verification and authorization data
• Data entry of new patient referrals into CRM
• Contact new patient referrals for insurance confirmation
• Provide telephone and department support
• Perform other related clerical duties

Required qualifications

• 3 to 5 years of medical insurance experience
• High school diploma or equivalent
• Experience in insurance benefits and eligibility
• Strong computer skills including CRM (Salesforce.com), payor sites, such NaviNet and Avility
• Strong organizational skills and attention to detail
• Strong customer service skills
• Ability to stand, sit, talk, hear, reach, and use hands and fingers to operate a computer, telephone and keyboard
• Close vision requirements due to computer work
• Ability to sit or stand at a desk for extended periods of time

Nice to have

• Experience at a medical company
• Bachelor’s degree
• General knowledge of durable medical equipment (DME) coverage landscape

Before you apply

• Applicants must be authorized to work in the United States on a full-time basis, or eligible for work authorization through a sponsorship path that Cala Health is able to support

About the company

Cala is working to free people from the burden of chronic disease. They created the first non-invasive prescription therapy for hand tremor.